Terms and Conditions

The Coaching Process- 1:1s

Six one-hour coaching sessions (face-to-face or virtual).

Support via WhatsApp between sessions.

Access to coaching tools and exercises.

A personalised action plan to support your growth.

How sessions work

Sessions will be scheduled at a mutually agreed time using an online booking system.

You’ll be encouraged to set a focus for each session to get the most from our time together.

Meetings may be recorded for note-taking purposes (with your consent).

Your Role as a Coachee

Coaching works best when you are actively engaged in the process. To make the most of your sessions, you are encouraged to:

Come prepared – Think about what you’d like to explore before each session.

Be open and honest – Coaching is a space for real conversations and deep reflection.

Take responsibility for your own growth – This includes reflecting between sessions, capturing insights, and implementing agreed actions.

Be accountable – If something is holding you back, we’ll explore the reasons together.

Provide feedback – Your thoughts and experiences help shape our work together.

My Role as Your Coach

My role is to support and challenge you in a way that promotes self-awareness, problem-solving, and meaningful action. I will:

Help you clarify your coaching goals and create a tailored action plan.

Use coaching tools and frameworks to guide structured conversations.

Provide a safe and supportive space for exploration and reflection.

Ask powerful questions to deepen your thinking.

Offer honest and constructive feedback.

Hold you accountable for your actions and commitments.

I am committed to your growth, but ultimately, the results depend on your engagement and willingness to take action.

Confidentiality & Ethics

Confidentiality is key to creating a safe coaching environment. Your personal information and discussions will remain strictly confidential as per GDPR regulations, except in cases where:

· There is a serious risk of harm to yourself or others.

· There is a legal obligation to disclose information.

· I take anonymised cases to supervision for professional development.

I adhere to the Global Code of Ethics for Coaches, ensuring professional standards and a safe, respectful coaching experience.

https://www.globalcodeofethics.org/

What Coaching is NOT

It’s important to understand that coaching is not therapy, counselling, or consulting. Coaching focuses on future growth and solutions rather than healing past trauma. If at any time we identify a need for additional professional support, I can guide you to suitable resources.

Logistics & Practicalities

Session Scheduling: You’ll receive a link to book your sessions at times that suit you.

Rescheduling & Cancellations: Please provide at least 24 hours’ notice if you need to reschedule.

WhatsApp Support: You are welcome to reach out between sessions for brief check-ins or questions.

The Coaching Agreement

Your coaching journey is built on mutual commitment. Both parties have the right to terminate coaching at any time if it is no longer serving its purpose. If you ever have concerns or wish to discuss anything, please reach out—I am here to support you.

Return and Refund Policy

At Flourish with Faye Harris Coaching, I am committed to delivering high-quality coaching services that support your personal and professional growth. I understand that sometimes circumstances change, and you may need to cancel or reschedule your sessions. Below is my refund and cancellation policy to ensure transparency and fairness for all clients.

1. Refunds for Coaching Packages

Once a coaching package has been purchased, refunds are generally not provided, as coaching requires a commitment to the process.
If you decide not to proceed after your first session, a partial refund may be considered, deducting the cost of the first session (£X) and any administrative fees.
No refunds will be issued after the second coaching session.

2. Session Cancellations & Rescheduling

You may reschedule a session with at least 24 hours’ notice at no additional cost.
If less than 24 hours’ notice is given, the session will be considered forfeited and will not be refunded or rescheduled.
In case of emergencies, I understand that unexpected situations arise. Please reach out, and I will do my best to accommodate reasonable requests.

3. No-Shows & Late Arrivals

If you do not attend a scheduled session without prior notice, it will be counted as a missed session and will not be refunded or rescheduled.
If you arrive late, the session will still end at the originally scheduled time to respect other clients' commitments.

4. Exceptional Circumstances

If I need to cancel a session for any reason, I will offer a full reschedule at a mutually convenient time.
In cases of serious illness or unforeseen personal emergencies, I may offer a partial refund or alternative arrangements at my discretion.

5. Payment Plans & Outstanding Balances

If you are on a payment plan and decide to discontinue coaching, you are still responsible for all payments due as per the agreed schedule, unless otherwise agreed in writing.

6. Satisfaction Guarantee

Coaching is a collaborative process, and results depend on your commitment and engagement. If you have concerns about your progress, please discuss them with me so we can adjust the approach as needed.

By purchasing a coaching package, you acknowledge that you have read, understood, and agreed to this refund policy. If you have any questions, please feel free to reach out before making a purchase.